Privacy Policy
Last updated: 15 September 2026
Who we are
The website Tumblago.com and the Tumbla Go online store are operated under the store name Tumbla Go (“Tumbla Go”, “we”, “us”). Our business and contact address is 8th Floor, 580 East Kazipara (MAS Square), Mirpur 10, Dhaka 1216, Bangladesh. We sell and deliver within Bangladesh only.
What information we collect
- Order information: your name, delivery address, phone number, email address, the items you order and any delivery notes you give us.
- Account information: if you create an account, your login details, saved addresses and order history.
- Contact messages: the name, email address, order number (if given), subject and message you send through our Contact page.
- Technical information: your IP address, browser type and the pages you visit, collected automatically by our web server and any analytics we use.
Cash on Delivery orders do not require any card details. If an online payment method is offered at checkout, your card or wallet details are entered with and processed by that payment provider, not stored on this website.
How we use your information
- To process, pack and deliver your order, including sharing your name, address and phone number with the delivery service that carries your parcel.
- To confirm orders and send delivery updates by email or phone.
- To respond to your questions, claims and support requests.
- To prevent fraud and keep the website secure.
- To meet our record-keeping, tax and legal obligations in Bangladesh.
- To send you marketing messages only if you have agreed to receive them. You can opt out at any time by contacting us.
Who we share it with
We share personal information only with the service providers needed to run the store: delivery and courier services, our website hosting provider, our email service, and any payment provider you choose at checkout. Each of them receives only what is needed to provide their service. We do not sell your personal information.
Cookies
This website uses essential cookies so that the cart, checkout and account features work. If we use analytics cookies to understand how the site is used, they do not identify you personally. You can control cookies through your browser settings; blocking essential cookies may stop the checkout from working.
How long we keep it
We keep order records for as long as we are required to for accounting, tax and dispute purposes under the laws of Bangladesh. Contact messages are kept for as long as needed to resolve your request. Account information is kept until you ask us to delete your account.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing. To make a request, email support@tumblago.com or use the Contact page, and include the email address or phone number used on your order so we can identify you. We may need to keep some information where the law requires it.
Security
This website is served over an encrypted connection and access to order information is limited to the people who need it to fulfil and support your order. No online system can be guaranteed completely secure, so please keep your account password private.
Children
This store is intended for adults. We do not knowingly collect personal information from children.
How to contact us
For any question about this policy or your personal information, email support@tumblago.com, use the Contact page, or write to: Tumbla Go, 8th Floor, 580 East Kazipara (MAS Square), Mirpur 10, Dhaka 1216, Bangladesh.
Changes to this policy
If we change this policy, we will post the new version on this page and update the date at the top.